You get a benefit from your retirement fund if you retire, resign, or are dismissed or retrenched. Your dependants (or nominated beneficiaries) get a benefit if you die. Your actual benefit entitlement is governed by the rules of your fund.
You must submit a claim form to Alexander Forbes to claim your benefit. Your human resources department or payroll office has copies of the appropriate claim forms as they differ for retirement, withdrawal and death.
The trustees will use all the information to distribute the death benefit fairly.
You can phone Alexander Forbes Call Centre to find out if your claim form has been received on 0860 100 333. Or you can contact your previous employer.
Retirement and withdrawal claims are usually paid out within 4-6 weeks of getting all the necessary documentation, including: